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Customer Service Representative
| Location: | Mississauga, Peel, Ontario, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 16th Aug 2011 |
| Closing Date: | 13th Sep 2011 |
| Posted By: | Aditya Birla Minacs |
| Details: | |
| Customer Service Representative This inbound Consumer Service Representative position is a front line Call Centre role using a computerized information system. The Consumer Service agent provides detailed information and case resolution in the Clients products. Call types include inquiries on activations, status of returns, repairs, replacements, delivery schedules and other general inquiries. Agents are expected to cross-sell appropriate client products on most calls while maintaining customer satisfaction and retention. Agent will maintain record of returns, and resolve return credit problems. Contact is generally inbound and may have an outbound call back component. Refers callers to other third parties for escalated problem resolution. Responsibilities: Receives calls which are with limited response adaptation required Navigate multiple screens while maintaining conversation with customer Possess a thorough knowledge of the Clients products and can provide detailed information to customers Has fluency in responding to common questions asked of customers Reads and researches relevant materials and resources to stay current in program Utilizes prescribed quality call handling processes Required to meet specific performance standards Serves to improve customer product knowledge May perform some outbound follow up as required Initiates customer fulfillment requests via standard procedures and/or third party contact Answers customer questions using formatted screens, scripts and procedures Conducts transfer of calls to functional specialist for more detailed information on product areas Reads and researches relevant materials and resources to stay current in product / program knowledge Cross-sells all Client products Specific Qualifications: Education/Knowledge: High School graduation or College enrollment. General knowledge of windows-based applications. Experience / Skill: Minimum 1 year experience in Customer relations, preferably in Call Centre Sales environment. Minacs is an Equal Opportunity, Affirmative Action Employer. We thank all applicants however, only those under consideration will be notified. | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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