Technical Support Associate - Tier 2
| Location: | Airport, Mississauga, Peel, Ontario, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 8th Jun 2007 |
| Closing Date: | 30th Aug 2007 |
| Posted By: | Vonage Canada |
| Details: | |
| Technical Support Associate - Tier 2 Department: Customer Care Operations Position Title: Customer Care Associate / Technical Support Reports To: Team Leader - Customer Care Interfaces With: IT & Operations Summary of the Position: We are seeking individuals with a positive and friendly personality to join our Technical Support Team. We are a different kind of company that treats its employees, customers and partners equally. Are you interested in working in a high-growth, fast-paced environment? Do you have passion, energy, and the right combination of skills, experience and attitude? Then we want to hear from you. Duties and Responsibilities: Provide technical support to Vonage customers through inbound and outbound calls. • Diagnose audio, installation, and technical related issues regarding the VoIP service. • Test configuration and Debug/troubleshoot devices and applications on the Vonage Network. • Perform typical customer’s Cable/DSL installation. • Assist customers in configuring network devices to support VoIP technology. • Collaborate with other level of support to resolve customer’s technical issues. • Tactfully handling confrontational or stressful interactions with the customers. • Participating in training to maintain a high level of product knowledge. • Document and track customer’s problems, requests, actions and troubleshooting performed through provided customer care tools. • Maintaining standards of customer service productivity. • Provide value added services to optimize the customers Vonage experience. • Required Skills and Traits: • 24/7/365 Flexibility Required • Previous Technical Support experience or related Education Required • Customer Service experience Required • Call Centre experience an asset • Excellent verbal and written communication skills • Bilingual French/English an asset • 25 wpm typing speed or faster | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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