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Client Accounts Manager - Mississauga
| Location: | Mississauga, Mississauga, Peel, Ontario, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 4th Mar 2010 |
| Closing Date: | 10th Apr 2010 |
| Posted By: | BeneFACT Consulting - Mississauga |
| Details: | |
| Client Accounts Manager - Mississauga BeneFACT is an established dynamic company with multiple locations across Canada. We are a team of Financial and Technology experts focused on helping innovative and R&D oriented Canadian businesses maximize SR&ED (Scientific Research & Experimental Development) tax credit refunds. THE OPPORTUNITY: BeneFACT Consulting Group is actively seeking a new Client Accounts Manager. This position is responsible for the ongoing maintenance and development of client service quality controls and communication. Reporting to the Director of Client Services, the Client Accounts Manager ensures exceptional delivery standards are being met and that a timely response is being provided to our client companies. This individual is also responsible for identifying and renewing client service agreements (client retention) and identifying obstacles and opportunities for improvement in our service delivery model. This role requires daily contact with clients to arrange service delivery, provide status updates & acquire feedback . Consistent and detailed documentation of client services rendered & client communication Implementing and administering new ways of surveying clients and assessing satisfaction. Evaluating, coordinating and leveraging internal resources to meet client service delivery objectives with accuracy, efficiency and excellence. THE REQUIREMENTS: Outstanding communication skills, assertive and goal-oriented. Self-motivated and focused. Able to influence others similarly. 5+ years of experience in the professional services or consulting arena Prior internal sales or customer service management, and professional services or consulting environment is a must. Demonstrated project management skills and experience Demonstrated client satisfaction and service coordination experience Highly developed multi-tasking, communication (written & verbal) organizational and time management skills Highly adept with Microsoft Office University or College degree in Business Administration or related area | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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