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BILINGUAL TECHNICAL SUPPORT (ENGLISH + FRENCH OR SPANISH

Location:	Mississauga, Peel, Ontario, Canada
Job Type:	Permanent
Posted:	23rd Mar 2010
Closing Date:	23rd Aug 2010
Posted By:	HR Gulf
Details:
BILINGUAL TECHNICAL SUPPORT (ENGLISH + FRENCH OR SPANISH DESCRIPTION - Liaise between internal departments and external customer base - Be the primary resource involved in installations, troubleshooting, testing and system optimization - Resolve issues relating to operating systems, networks, security, relational databases, OLAP databases - Conducting technical requirements meetings with prospective customers - Work with customers (remotely/on-site) to assist with the installation our products - Respond to any technical issues relating to the installation of our products and solutions - Work with Helpdesk Analysts to resolve end-user problems in a timely manner - Escalate tickets to Network Administrators or other IT staff as necessary - Install and support MS Office, Outlook, and Explorer within established standards and guidelines - Troubleshoot problems with printing, e-mail, accessing the Internet and other common issues - Liase with vendors to resolve technical issues with desktop, laptop hardware and software - Reset Windows Active Directory passwords and unlock user accounts - Manage an up to date inventory of all hardware and software - Maintain backup (ghost) images of all currently used computer and laptop models - Deploy new desktop and laptops and assist with the migration of user documents, Outlook PST files - Securely wipe sensitive data from decommissioned computers and servers using DBAN - Assist Network Administrators with policing current IT security policies, guidelines and standards - Maintain backup logs, and periodically test the restoration of data from backups REQUIREMENTS - Experience providing bilingual (English, French or Spanish) conversational and written support - Possess at least 2 years of technical support and/or helpdesk experience - Solid experience supporting SQL Server and Microsoft Windows Server - Thorough knowledge of Windows XP, Windows 7, MS Office, MS Outlook/Exchange and Explorer - Familiarity with basic network connectivity troubleshooting and helpdesk escalation procedures ASSETS - Knowledge of OLAP technology and Microsoft Analysis Services - Experience with Citrix Metaframe technology - Experience with transportation or logistics software or related industry exposure TECHNOLOGIES: WINDOWS, SQL, ADOBE SUITE

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