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Operations Agent/Clerk (Air and/or Ocean)

Location:	Mississauga, Peel, Ontario, Canada
Job Type:	Permanent
Posted:	13th Aug 2010
Closing Date:	10th Sep 2010
Posted By:	Human Resources 101
Details:
Operations Agent/Clerk (Air and/or Ocean) Operations Agent/Clerk (Air and/or Ocean) COMPANY PROFILE: Our client is a leading provider of Air Freight, Ocean Freight, Customs Brokerage, Surface Logisitcs and Distribution (3PL) services. BENEFITS: Full time position Salary: to be negotiated Benefits Hours: 8:30 am to 5:00 pm Mississauga (Toronto), Ontario RESPONSIBILITIES include, but not limited to: Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints. Special attention to key assigned accounts. Provide assistance within the import/export operation (air, ocean, freight, and sales), ensure accurate processing of paperwork to minimize errors. Complete accurate monthly reports as requested by management and customers. Provide shipment information for import/export customers and support the sales department in negotiating rates and quotes for services Maintain accurate filing system(s), update/input details of shipments in system and ensure accuracy for billing. Coordinate shipments and send pre-alert notices to customers and related departments as required. Assist the division/department manager in the effective maintenance of the companies ISO Policies. Participate in meetings and overall objectives for the terminal. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Receive guidance with respect to general objectives in the majority of tasks and projects assigned. Determined methods, work sequence, scheduling, and how to achieve objectives of assignments; operate within specific policy guidelines. Provide back up support within department during busy periods, vacations and unexpected employee absences. Participate in proactive team efforts to achieve departmental and company goals. Provide leadership to others through example and sharing of knowledge and skills. Perform all other job related duties as required by management. REQUIREMENTS: Formal Academic Training in related field (CITT or CIFFA preferred) and two to four years related experience and/or training; or equivalent combination of education and experience. Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. May be required after hours to meet customers needs. Minimal local travel (up to 10%) by land. Anyone interested in this position must submit their C.V. in confidence by email Please quote job title in the subject line

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